We're your airline's
My Booking My Loyalty Duty Free Shop Ancillary Sales My Feedback |
on Alternate Channel
With your passengers. Each step of the way.
53%
passengers prefer to
access the airline’s
website or mobile
app.
What about the other
47%
The future of customer engagement lives on WhatsApp.
Integrations
Your 360° Passenger Communication
Reservation Systems
Enterprise Communication
Channels
AI and LLMs
Solutions
22North - Your Airline's WhatsApp Concierge
Why us
Why Partner with Phonon
Brands that Trust Us
Video Showcase
22North's Key Offerings
22North in the News
Feature Blogs
Latest Aviation Insights
February 27, 2026
Irregular Operations (IRROPs) have traditionally been viewed as unavoidable cost centers in aviation— weather disruptions, crew…
February 18, 2026
Customer Satisfaction Scores (CSAT) are fundamental to the airline and airport industry because they measure…
February 9, 2026
In today’s ultra-connected world, the expectation of seamless digital access has extended far beyond homes…
Automated resolutions for various common queries
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
How our communication automation platform works
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
Engage your customers through their lifecycle journey
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
Latest Case Study
Enabling merger transition of two major airlines in India
22North, a leading global CPaaS provider, partnered with one of India’s oldest airlines to ensure a smooth transition, integrating systems and maintaining notification services seamlessly for their customers.
22North, a leading global CPaaS provider, partnered with one of India’s oldest airlines to ensure a smooth transition.
53%
Customer queries resolved through automation.
1.5x
Traffic increase managed with 99% notification success.
What our esteemed clients have to say
Our partenrship with Phonon for its unified communication system will help us to take our customer communication and notification to the next level.
Akash Kapoor
Phonon has been a partner to GoFirst for over a decade now. They have consistently demonstrated sound technical knowledge, a deep understanding of our domain, and a proven ability to deliver results everytime!
Samir Thaha
Partnering with Phonon was a game changer. Their team not only brought our story to life, but also connected with our audience in ways we hadn’t imagined. Their expertise made all the difference.
Paul Carrol
Our partenrship with Phonon for its unified communication system will help us to take our customer communication and notification to the next level.
Sanjeev Kapoor
Run your entire airline and airport communication on WhatsApp.
Schedule a demo to learn more.
