We're your airline's
Passenger Operations Platform.
My Booking My Loyalty Duty Free Shop Ancillary Sales My Feedback |
on alternate channel
With your passengers. Each step of the way.
53%
passengers prefer to
access the airline’s
website or mobile
app.
What about the other
47%?
The future of customer engagement lives on alternate digital channels.
Integrations
Your 360° Passenger Communication
Reservation Systems
Enterprise Communication
Channels
AI and LLMs
Solutions
22North - Your Airline's WhatsApp Concierge
Solutions
22North Approach
We are a proud Made In India company headquartered in Vadodara, Gujarat. We specialize in solving business problems – with technology as a means, not an end.
Key capability
Automates passenger communication
Supports disruption recovery workflows
Enables digital passenger self-service
Supports ancillary and commerce opportunities
Achievements
Why Partner with 22North
Brands that Trust Us
Case Library
22North's Key Offerings
22North in the News
Feature Blogs
Aviation Lens by 22North
March 19, 2026
Automated resolutions for various common queries
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
How our communication automation platform works
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
Engage your customers through their lifecycle journey
Create omnichannel flows via Phonon’s exceptional power of Machine Learning and Artificial Intelligence.
Case Studies by 22North
Enabling merger transition of two major airlines in India
22North, a leading global CPaaS provider, partnered with one of India’s oldest airlines to ensure a smooth transition, integrating systems and maintaining notification services seamlessly for their customers.
22North, a leading global CPaaS provider, partnered with one of India’s oldest airlines to ensure a smooth transition.
53%
Customer queries resolved through automation.
1.5x
Traffic increase managed with 99% notification success.
Built With Our Clients
“Phonon has been a partner to GoFirst for over a decade now. They have consistently demonstrated sound technical knowledge, a deep understanding of our domain, and a proven ability to deliver results every time!”
Samir Thaha
“Partnering with Phonon enables us to elevate our digital capabilities and deliver real-time, multilingual updates that redefine how passengers experience travel in the connected world.”
Paul Carroll
“Our partnership with Phonon for its unified communication system will help us to take our customer communication and notification to the next level.”
Sanjeev Kapoor
Run your entire airline's MyBooking on alternate channels.
Schedule a demo to learn more.
