Airline disruptions are inevitable, but poor passenger experiences don’t have to be. Discover how the partnership between 22North by Phonon and Optivara Solutions is transforming disruption recovery...

Ancillary revenue is becoming a core growth driver for modern airlines, but success depends on delivering the right offer at the right moment. Discover how intelligent journey orchestration with...

22North acts as flight disruption communication management engine for airlines. This platform ensures disruptions, while inevitable, are communicated clearly, on time and geared towards providing...

Predictive communication is transforming how airlines manage flight disruptions and passenger experience. Discover how 22North leverages real-time operational data, weather intelligence, and...

Modern airlines need more than basic notifications — they need intelligent, real-time passenger engagement. Explore how platforms like 22North, 15below, and Paximizer are helping airlines improve...

Airlines are rapidly moving beyond SMS as passenger expectations shift toward real-time, interactive, and personalized communication. Explore why modern airlines are adopting omnichannel platforms...

IRROPs no longer need to be viewed as unavoidable operational losses. Discover how predictive communication, AI-driven automation, and intelligent orchestration with 22North by Phonon help airlines...

Customer Satisfaction Scores (CSAT) are reshaping the future of aviation by helping airlines and airports improve passenger experience, loyalty, and operational efficiency. Discover how 22North by...

Free in-flight Wi-Fi is quickly becoming a standard expectation for modern travelers. Discover how airlines can transform onboard connectivity into a powerful driver of customer loyalty, ancillary...

Discover how predictive disruption management will transform aviation by 2030 through AI, real-time analytics, and automated communication. Learn how airlines can proactively manage delays, optimise...

In today’s fast-paced aviation industry, where billions of passengers are served annually, seamless coordination between airlines and airports is crucial. Discover how AI can revolutionize this...

Airline contact centres used to be a cost centre: phone trees, long hold times, frustrated passengers and mountains of manual, repetitive work for agents. That’s changing fast. The future of airline...

Air travel is returning to historic highs. According to IATA projections, global air passenger traffic is expected to reach 9.8 billion travelers in 2025, surpassing pre-pandemic levels. With this...

MCP – or Model Context Protocol – was introduced by Anthropic in 2024. A relatively new technology, it has found rapid adoption with the advent of artificial intelligence (AI) in almost every industry...

Phonon, a leading customer experience automation company, has partnered with Kuwait-based low-cost carrier Jazeera Airways to launch 'JazLink', an AI-powered digital communication platform. Built on...

Airlines have always measured performance by on-time departures, load factors, and cost per seat. But in today’s hyper-competitive skies, the real differentiator isn’t just operational excellence...

Flight delays and cancellations across Europe are highlighting the urgent need for smarter disruption management in aviation. Discover how 22North is helping airlines and airports improve passenger...

Revolutionizing passenger communication is here with the launch of 22North — Aviation’s Smartest Communication Engine! Imagine a world where every flight update, gate change, and emergency notice...