Real-Time Coordination for Airports Teams
Ground Staff and Shift Operations
Emergency Alerting and Management
Passenger CX and Communications
Terminal and Maintenance Operations
Emergency Alerting and Management
When seconds matter, your communication can't be the bottleneck.
Activate emergency protocols, route evacuation alerts, and coordinate multi-agency response instantly from a single trigger. Emergency playbooks are pre-configured and instantly deployable across every team's preferred channel: Voice, SMS, Email and WhatsApp. Two-way acknowledgement tracking means you know who has responded and who hasn't, in real time.
Group broadcast chains, manual callouts, printed emergency directories.
Reduce mean time to full response (MTTR) on airside or landside emergencies. Maintain regulatory compliance on emergency communication records.
Ground Staff and Shift Operations
Your ground team is your biggest operational variable. Make it your biggest operational advantage.
Shift changes, gate reassignments, security redeployment. 22North automates every notification, confirmation, and handover. Roster updates are pushed directly to staff devices, with acknowledgement required. Supervisors get a live deployment dashboard, not a phone tree.
Radio Conversations, WhatsApp group chaos, manual shift briefings.
Reduce time from gate-change decision to full staff deployment. Eliminate compliance gaps from unread briefings.
Terminal and Maintenance Operations
Your AODB is aware of the fault. Your maintenance team should do so instantly.
Terminal ops failures: HVAC faults, belt outages, runway closures rarely announce themselves with enough lead time. 22North integrates directly with your AODB and sends proactive, structured alerts to the right response team the moment a threshold is breached. No ticket queue, no email thread. An action, a team, a channel, a timestamp.
Manual fault-reporting flows, SLA-tracking spreadsheets, and reactive maintenance dispatching.
SLA breach reduction. Faster mean time to repair (MTTR) on terminal equipment. Fewer cascading delays from unaddressed infrastructure faults.
Passenger CX and Communications
A calm passenger moves faster, spends more, and complains less.
Airport navigation, lounge access, lost and found and Passenger with reduced mobility assistance (PRM)
All communicated proactively in the passenger's language, on the channel they are already using (WhatsApp, SMS, voice).
22North reduces information desk footfall, cuts call centre volume from in-terminal passengers, and turns dwell time into a retail moment rather than an anxiety spiral.
Static FIDS, PA announcements, information desk queues.
Contact centre volume reduction. Net Prompter Score uplift at peak disruption moments. Retail dwell conversion uplift.
