22North For Airlines

Instant Self-Service. Right Where Passengers Are.

Modern passengers expect total itinerary control on the screen they are already using. Manage My Booking puts the full power of the itinerary into the passenger's hands across WhatsApp, PWA, and web, reducing the need for contact centre support. From flight changes and upgrades to bags and meals, every modification syncs instantly with your PSS, DCS, and CRM.

- Instant Changes: Modify flights, seats, and cabin class on the go.
- On-Demand Ancillaries: Add baggage, meals, or special assistance mid-journey.
- Omnichannel Delivery: Real-time confirmations via WhatsApp, SMS, or in-app.
- Frictionless Access: Secure, passwordless entry using only PNR authentication.
traveller.

A conversational, context-aware booking manager built for the modern

Manage My Booking

View, modify or cancel your bookings with ease. Make changes to your trip whenever you need.

Manage My Loyalty

Track your loyalty points, view tier status and unlock exciting rewards.

Convert Routine Loyalty Inquiries into Top-Line Revenue.

Loyalty should feel like a reward, not a riddle. Manage My Loyalty integrates directly with your loyalty engine to deliver total clarity inside a single, unified conversation. Passengers can check balances, redeem miles for upgrades, and receive automated nudges near tier milestones.

Real-Time Visibility: Instant points and tier tracking across all digital channels.
In-Journey Redemption: Swap miles for upgrades, seats, or ancillaries mid-trip.
Proactive Nudges: Automated milestone notifications via WhatsApp or SMS.
Smart Escalation: Smooth handoffs to live agents for complex redemption queries.

When loyalty is this accessible, redemption rates rise — turning routine touchpoints into top-line revenue

Feedback Management

Share your experience and help us improve. Your feedback drives us better

Capture sentiment. Close the loop. Recover trust.

Post-flight feedback is a vanity metric unless it triggers action. Feedback Management deploys automated recovery workflows to resolve negative experiences before they become social media complaints — capturing sentiment right at touchback via WhatsApp, SMS, or PWA.

Contextual Surveys: Automated post-flight triggers powered by PNR data.
AI Sentiment Routing: Instant urgency classification and intelligent triaging.
Automated Service Recovery: Issue vouchers or trigger rebooking without agent overhead.
Closed-Loop Accountability: Instant confirmation sent to the passenger once resolved.

When feedback drives real-time recovery, you don't just measure the experience — you actively repair it.

Ancillary Sales

Monetise every passenger interaction with contextual, AI-driven purchasing across channels.

Monetise every interaction across the passenger journey.

Ancillary Sales embeds high-margin purchasing directly into the digital passenger flow — from booking to post-travel. Supported by contextual, AI-driven prompts, passengers can purchase baggage, seats, meals, and upgrades natively via WhatsApp, PWA, or web.

Contextual Prompts: AI-driven, personalised upsell offers based on real-time PNR data.
Omnichannel Cart: Frictionless, one-click purchases inside WhatsApp, web, or app.
Automated Processing: Sync ancillary purchases instantly with your PSS and DCS backend.

Meeting passengers with the right offer on their preferred screen converts routine interactions into immediate top-line revenue.

Duty Free Integrations

Let passengers browse and pre-order duty-free items seamlessly within their digital journey.

Duty Free Integrations connects your retail partners directly into your digital platform, allowing passengers to browse, pre-order, and purchase duty-free items before and during travel - feeling entirely native, intuitive, and non-intrusive.

Unified Digital Storefront: Embed retail catalogs directly into the passenger's chat or web session.
Pre-Order Automation: Secure duty-free purchases mid-journey for on-board or gate pickup.
Frictionless Checkout: Higher conversion rates via saved passenger profiles and payment methods.

Unlocking new, high-margin retail revenue streams while keeping the digital passenger experience unified under your brand.

Destination Experiences

Extend your brand beyond the aircraft with hotels, transfers, and local experience integrations

Destination Experiences bridges the gap between touchdown and the ground, connecting your digital ecosystem to third-party hotels, transfers, and local activities — transitioning you from a transport provider into an end-to-end travel orchestrator.

Ground Partner Ecosystem: Plug into local hotel, ride-share, and tour operators.
Contextual Recommendations: Automated, timely suggestions via WhatsApp or SMS.
Expanded Commission Streams: Capture a greater share of total travel wallet spend post-flight.

Deepen brand loyalty and drive ancillary revenue long after the passenger has stepped off the aircraft.

Operational Disruption Monitoring

Real-time visibility across your network to detect and act on disruptions early.

Plan before disruptions. Act before it escalates.

When delays, gate shifts, weather events, or IRROPS occur, Operational Disruption Monitoring provides a unified, cross-channel view of your network — moving your team from reactive damage control to guided intervention, automatically triggering the right next step.

Unified Visibility: Real-time monitoring across all communication channels.
Contextual Alerts: Instant, data-driven notifications that keep operations teams ahead.
Connected Workflows: Automated triggers that transition events into passenger care.

By connecting network visibility to automated workflows, you resolve operational friction before it impacts the passenger journey.

Passenger Re-accommodation Workflows

Real-time visibility across your network to detect and act on disruptions early.

When travel plans break, passenger anxiety spikes. Passenger Re-accommodation Workflows replace manual chaos with a structured, digital process for automated rebooking, refund selection, and alternative routing — bypassing the contact center queue.

Automated Rebooking: Push tailored alternative flight choices directly to the passenger.
Smart Routing: Intelligently segment passengers into self-service or agent-assisted tracks.
Frictionless Refunds: Enable instant refund selections without manual processing.

Moving re-accommodation to digital self-service cuts resolution times from hours to seconds.

Automated Passenger Communication

Real-time visibility across your network to detect and act on disruptions early.

During a disruption, silence is the ultimate trust-killer. Automated Passenger Communication ensures schedule updates, travel instructions, and recovery options reach passengers instantly across WhatsApp, SMS, email, or web — eliminating conflicting information.

Omnichannel Broadcasts: Consistent, simultaneous updates across all channels.
Single Truth Source: Identical info across channels without channel-hopping.
Proactive Status Updates: Auto-send real-time gate shifts, delay times, recovery steps.

Proactive, transparent communication protects brand reputation and prevents contact center overload during IRROPS.

Service Recovery Management

Turn disruption into guided recovery with automated vouchers and compensation.

Service Recovery Management automates the delivery of vouchers, compensations, and alternative support based on the passenger's real-time situation — capturing the impact of the disruption, deploying the remedy, and closing the loop with the passenger.

Instant Digital Vouchers: Auto-issue meal, hotel, or transport vouchers mid-disruption.
Intelligent Escalation: Route high-value or complex cases to priority agent queues.
Closed-Loop Resolution: Automatically track, resolve, and confirm recovery actions.