Why Airlines Are Moving Beyond SMS for Passenger Communication
Airlines are rapidly moving beyond SMS as passenger expectations shift toward real-time, interactive, and personalized communication. Explore why modern airlines are adopting omnichannel platforms like 22North by Phonon to deliver intelligent passenger engagement across WhatsApp, RCS, email, SMS, and more.
Turning IRROPs Into Revenue, Trust, and Loyalty: A New Playbook for Airlines and Airports
IRROPs no longer need to be viewed as unavoidable operational losses. Discover how predictive communication, AI-driven automation, and intelligent orchestration with 22North by Phonon help airlines transform disruptions into opportunities for increased revenue, stronger passenger trust, and long-term loyalty.
Cracking CSAT Score Improvements with 22North
Customer Satisfaction Scores (CSAT) are reshaping the future of aviation by helping airlines and airports improve passenger experience, loyalty, and operational efficiency. Discover how 22North by Phonon helped Jazeera Airways achieve a 108% increase in CSAT survey response rates through intelligent, omnichannel communication powered by WhatsApp and automation.
How Free In-Flight Wi-Fi Is Becoming the New Airline Standard
Free in-flight Wi-Fi is quickly becoming a standard expectation for modern travelers. Discover how airlines can transform onboard connectivity into a powerful driver of customer loyalty, ancillary revenue, and personalized passenger experiences with intelligent automation solutions powered by 22North by Phonon.
Predictive Disruption Management by 2030: How AI-Driven Communication Will Redefine Airline Operations
Discover how predictive disruption management will transform aviation by 2030 through AI, real-time analytics, and automated communication. Learn how airlines can proactively manage delays, optimise operations, and improve passenger experience using intelligent platforms like 22North by Phonon.
How to Use AI for Smarter Airport–Airline Coordination
In today’s fast-paced aviation industry, where billions of passengers are served annually, seamless coordination between airlines and airports is crucial. Discover how AI can revolutionize this communication, making it smarter, faster, and more cost-efficient. From real-time alerts on flight delays to automated crew notifications via popular platforms like WhatsApp, the integration of AI is transforming operational efficiency. Explore the benefits of AI-driven coordination, including enhanced passenger experiences and improved airport-airline relations, ensuring that as travel volumes soar, operations remain resilient and disruptions are minimized. Dive into the future of aviation communication and unlock its potential!
Mergers Are Complicated. Passenger Communication Shouldn’t Be.
Mergers can be daunting, especially in the airline industry where operational complexities can impact the passenger experience. At 22North, we believe that while the behind-the-scenes processes may be intricate, passenger communication should remain seamless and straightforward. During a significant airline transition, we ensured that passengers stayed informed and operations remained aligned, all while minimizing disruption. Discover how we achieved faster migration timelines and maintained consistent communication, ensuring a smooth journey for travelers. Ready to learn more about our approach to seamless passenger engagement during large-scale integrations? Read the transition story →
When Operations Go Critical, Communication Can’t Lag
22North acts as flight disruption communication management engine for airlines. This platform ensures disruptions, while inevitable, are communicated clearly, on time and geared towards providing non-aero revenue opportunity to airlines.
Passenger Engagement That Actually Drove Revenue
22North acts as flight disruption communication management engine for airlines. This platform ensures disruptions, while inevitable, are communicated clearly, on time and geared towards providing non-aero revenue opportunity to airlines.
Built for 7 Aircraft. Proven at 400+.
22North acts as flight disruption communication management engine for airlines. This platform ensures disruptions, while inevitable, are communicated clearly, on time and geared towards providing non-aero revenue opportunity to airlines.
