22North: New-generation disruption recovery and passenger servicing
Every disruption is a ๐บ๐ผ๐บ๐ฒ๐ป๐ ๐ผ๐ณ ๐๐ฟ๐๐๐ต for the passenger experience. Delivering ๐๐ผ๐ป๐๐ฒ๐ ๐๐๐ฎ๐น, ๐ฅ๐ฒ๐ฎ๐น-๐๐ถ๐บ๐ฒ ๐ฐ๐ผ๐บ๐บ๐๐ป๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป is exactly how airlines protect that trust. Future Travel Experience recently featured our approach to Unified passenger operations, highlighting how ๐ฎ๐ฎ๐ก๐ผ๐ฟ๐๐ต is bringing passenger self-service, disruption recovery and ancillary growth into a single orchestration layer. Read the ๐ณ๐๐น๐น ๐๐ง๐ ๐ณ๐ฒ๐ฎ๐๐๐ฟ๐ฒ here ๐๐น๐๐ฎ๐๐ ๐๐ป๐ณ๐ผ๐ฟ๐บ๐ฒ๐ฑ. ๐๐น๐๐ฎ๐๐ ๐๐๐๐๐ฟ๐ฒ๐ฑ.
22North Accredited as AWS Qualified Software Solution
Weโre proud to announce that 22Northโs Passenger Operations Platform has successfully completed the AWS Foundational Technical Review (FTR) โ validated against AWS Well-Architected best practices. This accreditation ensures top-tier: for our customers and partners. Backed by AWS FTR validation, 22North removes the trade-off between speed and trust, simplifying end-to-end CPaaS adoption for future-ready airlines. What this means for our customers and partners โ Enterprise-grade securityAWS FTR-certified, meeting the highest security benchmarks. โ Faster deploymentBuy, test, and deploy our enterprise software in a fraction of the traditional B2B cycle. Direct from AWS MarketplaceDeploy directly from the AWS Marketplace console, reducing time-to-value significantly. We are proud to be among a select group of aviation-focused CPaaS vendors that are AWS Marketplace verified. This reflects our continued investment in building a trusted, cloud-native platform designed for: Always Informed. Always Assured. ๐ Link: TBD Tags:AWS | Cloud | CPaaS | Aviation Technology | AWS Marketplace | Security
22North by Phonon Partners with Jazeera Airways to Launch ‘JazLink’
Technology is most powerful when it puts the customer first.22North by Phonon has partnered with Jazeera Airways to launch JazLink โ an AI-powered digital communication platform designed to keep every passenger informed, every step of the journey.With the launch of WhatsApp-based notifications for Jazeera Airways, passengers are now assured of real-time updates, proactive alerts, and seamless engagement โ in multiple languages including English, Arabic, and beyond โ making their journey smoother and stress-free. “We’re thrilled to partner with Jazeera Airways to launch JazLink โ a leap toward intelligent, human-like communication for passengers. Our mission is to automate meaningful outcomes through AI. With JazLink, passengers gain a true digital companion that keeps them informed, assured, and connected at every touchpoint.” Ujwal Makhija, Founder & Managing Director, Phonon From baggage guidelines to gate change alerts, from feedback journeys to travel reminders โ JazLink is proud to be the constant companion for every traveller.As featured in:๐ TheWire๐ ETTravelworld๐ TheTribuneTags: JazLink | Jazeera Airways | WhatsApp Notifications | Passenger Communication | Partnership
22North x Optivara: Transforming Airline Disruption Management
Flight disruptions arenโt just operational events โ theyโre high-stress passenger moments. Recovering aircraft and crew is only step one. Informing passengers in real time is step two. But empowering passengers with options to manage the disruption themselves โ because one size never fits all โ is what truly builds trust and long-term loyalty. At 22North by Phonon, disruption management is designed to be: Passengers should have answers on their phones before they ever need to stand in an airport queue or ask a question at a counter. This means enabling passengers to: All while keeping airlines operationally aligned and commercially optimized. Thatโs why weโre excited about our association with Optivaraโ combining predictive intelligence, decision science, operational recovery, and real-time passenger orchestration. Together, we are building a practical and comprehensive 360ยฐ disruption recovery platform for airlines โ designed by people who have operated airlines and built the technology to support them. Because the future of airline operations isnโt just about efficiency. Itโs about delivering passenger-first, outcome-driven recovery experiences. ๐ Read more: 22North x Optivara: Transforming Airline Disruption Management Tags: Airline Operations | Disruption Management | IROPs | Optivara | Passenger Experience
22North by Phonon at APEX FTE Ancillary and Retailing 2026 Dublin
Recovery Is No Longer Operational. It Is Conversational and Real-time.Delayed aircrafts. Airport availability. Displaced crew. Thousands of impacted passengers receiving fragmented updates across channels. For most airlines, irregular operations (IROPs) still trigger operational and CX friction. The challenge is no longer simply operational recovery. It is orchestration.The liability of getting it wrong is significant. According to IATA, nearly 78% of passengers expect a unified digital experience throughout their journey. Yet irregular operations cost airlines up to 8% of annual revenue โ a staggering $60bn to the industry annually.At APEX FTE Ancillary & Retailing 2026, 22North will showcase a new-generation disruption recovery and passenger servicing platform that connects operations, passenger engagement, and ancillary commerce.22North’s platform meets passengers where they already are โ on WhatsApp, voice, RCS, SMS, or Telegram โ within a single continuous conversation. Rebooking, upgrades, compensation and support, all resolved without channel-switching or repeated verification. And for your airline, we optimise messaging costs by up to 40%. Because modern passenger recovery is no longer just about restoring operations. It is about restoring confidence in real time.๐ Learn moreTags: APEX FTE | Dublin 2026 | IROPs | Disruption Recovery | Passenger Servicing | Ancillary | Retailing
