Conversational AI & Unified Inbox for Passenger Service
Enterprise platform uniting AI automation, human agents, WhatsApp, WebChat, and voice into one unified airline workspace.
One AI customer service platform for every conversation.
Customers move between channels, automation and human support. Their context should move with them.
One Inbox for all channels
Bring WhatsApp, WebChat and Voice into a continuous conversation thread.
- WhatsApp Business Platform
- Live In-Browser WebChat
- Customer 360 Profile Panel
- Zero Channel Silos
Resolves, not just responds.
AI understands intent while deterministic workflows enforce critical business rules.
- Intent Recognition & Routing
- Deterministic Transaction Guardrails
- Real-Time Enterprise API Execution
- Graceful API Fallbacks
Human in the loop
Escalate complex issues instantly to agents and supervisors with zero context loss.
- Instant AI-to-Agent Handoff
- WebRTC & PSTN Voice Escalation
- Role-Based Access Control
- Supervisor Takeover
Omnichannel Unified Inbox
Single customer timeline merging WhatsApp, WebChat, and voice into one agent cockpit.
WhatsApp Business Integration
Enterprise WhatsApp messaging with rich cards, quick replies, and transactional journeys.
Live WebChat
Real-time engagement widget for website visitors with persistent session continuity.
Deterministic Workflows
Enforce strict business rules and API validation for critical transactional steps.
Human Agent Handoff
Escalate complex queries to live agents without bot loops or lost customer context.
Customer 360 View
Surface live reservation data, CRM profile history, and transaction status beside the chat.
Supervisor Monitoring
Live dashboard tracking active conversations, SLAs, whisper coaching, and queue takeovers.
Role-Based Access Control
Granular permissions for agents, supervisors, and platform administrators.
Omnichannel Customer Service in One Unified Inbox
Bring customer conversations together instead of managing separate applications for every channel. ConverseMax creates a single customer interaction timeline across WhatsApp, WebChat and voice, giving agents immediate visibility into previous conversations and relevant passenger information.
Better Conversations.
Easier Operations.
Maintain complete customer context across AI, chat, human support and voice.
ConverseMax delivers controlled, enterprise-grade resolution.
HIGHER SELF-SERVICE
Automate repetitive service journeys without dead ends or frustrating bot loops.
FASTER RESOLUTION
Give AI and live agents the complete context needed to move conversations forward.
BETTER CUSTOMER EXPERIENCE
Maintain continuous interaction history across WhatsApp, WebChat, agents and voice.
CONTROLLED AUTOMATION
Use conversational AI for natural language understanding while keeping critical transactional workflows deterministic.
Integrate with the systems you already use.
An orchestration layer that connects without replacing your stack.
Communication Channels
Omnichannel passenger touchpoints.
ConverseMax Engine
Intent • Rules • Handoff • Monitoring
Customer & Transaction Systems
Reservation PSS, CRM & order databases.
Enterprise-ready. Airline-aware.
Frequently Asked Questions About ConverseMax
Conversational AI, omnichannel customer service, human agent handoff, and voice escalation.
A conversational AI platform helps organisations automate and manage customer interactions across messaging, chat and voice while connecting to business systems and live agents.
An AI customer service platform combines automated support, workflow execution and human-agent assistance to resolve customer requests more efficiently.
Yes. ConverseMax supports WhatsApp-based customer interactions within the same automation and agent environment.
Yes. Conversations can be escalated based on customer intent, AI confidence or workflow rules while preserving the existing context.
Yes. ConverseMax supports browser-based voice escalation with PSTN connectivity.
Yes. ConverseMax is designed to connect with enterprise APIs and customer systems so interactions can use live business data.
Turn Customer Conversations into Resolved Outcomes
Bring conversational AI, omnichannel customer service, human agents and voice into one enterprise platform.