Frequently Asked Questions (FAQs) | 22North

Question 1

What is a passenger operations platform for airlines?

Accepted Answer

A passenger operations platform connects operational, passenger and commercial signals so airlines can make and execute decisions across the post-booking journey. 22North brings together revenue optimisation, disruption recovery and real-time passenger communications through YieldMax, RecoverMax and ImpactMax, while working alongside existing airline systems.

Question 2

What airline software can connect revenue optimisation, disruption recovery and passenger communications?

Accepted Answer

22North provides a common passenger operations layer across these functions. YieldMax focuses on post-booking revenue and capacity decisions, RecoverMax manages passenger disruption recovery, and ImpactMax automates operational communications.

Question 3

Can airline operations software integrate with PSS, DCS, AODB and CRM systems?

Accepted Answer

Yes. Modern airline operations software should work with existing core systems rather than require their replacement. 22North can consume signals from systems including the PSS, DCS, AODB, CRM, website, app and contact centre and use them to trigger passenger, revenue and operational workflows.

Question 4

What software do airlines use to manage overbooking?

Accepted Answer

Airline overbooking management software uses booking, capacity and passenger show-up information to determine how much inventory an airline can safely sell beyond physical capacity. YieldMax adds passenger-level no-show prediction and voluntary resolution to this process.

Question 5

What airline disruption management software can automate passenger recovery?

Accepted Answer

Airline disruption management software should connect the disruption event with the actions required to recover affected passengers. RecoverMax identifies impacted PNRs, evaluates recovery options and turns the selected recovery plan into a passenger journey covering rebooking, reaccommodation, entitlements and communication.

Question 6

What is an airline passenger communications platform?

Accepted Answer

An airline passenger communications platform connects operational events with passenger-facing messages across the journey. ImpactMax uses live operational and passenger signals to trigger relevant communications through channels including WhatsApp, SMS, email and voice.

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