Keep every
passenger informed.
ImpactMax is an omnichannel passenger communications platform that keeps people connected to the right information, across the journey. From pre-departure to baggage claim, feedback & beyond.
Built for the moments that passengers remember most.
Keep passengers connected with contextual communications across their journey.
Keep passengers moving.
Deliver timely, contextual updates from booking through arrival & after. From baggage and belts to cabs and hotels.
- Booking & Itinerary Updates
- Gate, Boarding & Baggage Alerts
- Connection & Arrival Information
Keep passengers at ease.
Say what matters, when it matters. Reach passengers quickly during operational changes or emergencies.
- Weather & Airport Advisories
- Mass Emergency Notifications
- Routine Delays & Lost and Found
Build strong relationships.
Turn ongoing communication into an opportunity to build strong passenger relationships and nurture loyalty.
- Feedback & Post-travel Journeys
- Offers & Destination Messaging
- Re-engagement & RepeatTravel
Keep passengers informed at every step.
Connect operational events to the messages passengers actually need, from itinerary confirmation to gate changes, boarding, baggage claim and arrival.
Signal
Journey Stage
Intelligence
Passenger Context
Action
Message
Outcome
Better Experience
Every moment is an
opportunity to build
or lose trust.
BUSINESS IMPACT
~ 30%
Increase in customer response rate
OMNICHANNEL INTEGRATION
Reach passengers across WhatsApp, SMS, email, push and other connected channels.
AIRLINES & AIRPORTS
One communications layer for the organisations managing the passenger journey.
REAL TIME COMMUNICATION
Trigger timely communications from operational events, journey milestones and urgent situations.
Built for aviation,
Connected to your stack.
Act without replacing
the operational stack.
Operational System
Passenger & event signals
ImpactMax
Contextual and omnichannel communications
Business Outcome
Better passenger experiences.
Enterprise-ready. Airline-aware.
Frequently Asked Questions About ImpactMax
Real-time passenger communications across WhatsApp, SMS, email, and voice.
An airline passenger communications platform connects operational events with passenger-facing messages across the journey. ImpactMax uses live operational and passenger signals to trigger relevant communications through channels including WhatsApp, SMS, email and voice, helping airlines keep passengers informed as events change.
Airlines can connect operational sources such as flight, airport and reservation systems to communication workflows. ImpactMax detects relevant events and triggers real-time passenger notifications based on airline-defined rules, reducing the need for operations teams to manually initiate communications for each event.
Automated passenger communication software can use events from connected operational systems to trigger notifications for delays, cancellations, gate changes, baggage updates and other journey milestones. ImpactMax links these events with the relevant passenger audience and communication workflow so updates can be delivered at scale.
ImpactMax supports omnichannel airline passenger communications across WhatsApp, SMS, email and voice. Channel orchestration allows airlines to determine how a message should reach a passenger depending on the event, audience and communication workflow rather than relying on a single channel.
An airport emergency notification system should not only distribute an alert but also provide visibility into whether critical recipients have received or acknowledged it. ImpactMax can target defined airport teams and stakeholders across voice, WhatsApp, SMS and email while capturing acknowledgement status for operational teams such as the AOCC.
Keep passengers informed & the journey connected.
See how ImpactMax can connect passenger communications across your airline or
airport, from everyday journey updates to disruption and emergency alerts.