53%
passengers prefer to
access the airline’s
website or mobile
app.
What about the other
47%?
The future of customer engagement lives on alternate digital channels.
22North Offerings
Manage My Booking
Manage My Loyalty
Feedback Management
Operational disruption monitoring
Passenger re-accommodation workflows
Automated passenger communication
Service recovery management
Ancillary sales
Duty free integrations
Destination experiences
22North Offerings
Manage My Booking
View, modify or cancel your bookings with ease. Make changes to your trip whenever you need.
Manage My Loyalty
Track your loyalty points, view tier status and unlock exciting rewards.
Feedback Management
Share your experience and help us improve. Your feedback drives us better.
Operational Disruption Monitoring
Real-time visibility across your network to detect and act on disruptions early.
Passenger Re-accommodation Workflows
Rebook faster with automated digital flows that bypass the contact centre queue.
Automated Passenger Communication
Keep every passenger informed in real time via WhatsApp, SMS, email, or web.
Service Recovery Management
Turn disruption into guided recovery with automated vouchers and compensation.
Ancillary Sales
Monetise every passenger interaction with contextual, AI-driven purchasing across channels.
Duty Free Integrations
Let passengers browse and pre-order duty-free items seamlessly within their digital journey.
Destination Experiences
Extend your brand beyond the aircraft with hotels, transfers, and local experience integrations.
Crew Management
Keep crew connected, compliant, and always informed — from roster updates to layover coordination, all automated.
Emergency Notifications
Instant omnichannel alerts for critical emergencies, safety updates, and rapid communication during high-priority operational events.
Pre-booking
Never lose a customer. Complete abandoned browser/booking journeys to pull in customers on the fence.
Post-booking
Make it easy for customers to pivot & modify plans while having full visibility on available flights, additional costs & possible upgrades.
Pre-travel
Passengers never need to hunt for boarding passes or confirm flight timings on several apps or the website.
During travel
Handle all scenarios in a busy & chaotic airport from informing about gate changes, baggage checked-in to reduce queues & ease the travel experience.
Post-travel
Provide value adds like weather advisory or suggestions of popular destinations. Make your customer feel always special.
Ancillary sales
Build revenue from seats, baggage, meals & more. Make rewards most accessible to fliers.
Travel Updates
Seat numbers, flight details & allowed baggage - all in one easy to locate chat on WhatsApp.
Crew Management
Manage air side & land side staff rosters without confusion or constant checking in. All it takes is a WhatsApp acknowledgement.
The Paradigm Shift
Enterprise-Grade Compliance & Certifications
Run your entire airline and airport communication on WhatsApp.
Schedule a demo to learn more.
